SHIPPING POLICY

WITHALLSTARS

SHIPPING POLICY

Delivery Terms

Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days.


Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier and external factors like delays due to the current pandemic. I am able to offer a more specific estimate when your order is tracked.

 

Pre-orders

Allow a production time and shipment time of 15 to 30 days when it comes to preordered items. 

 

Change Of Delivery Address

For change of delivery address requests, I am able to change the address at any time before the order is prepared to ship, but please inform me of that change as quickly as possible. 

 

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact me ASAP so that I can conduct an investigation with my postal office. 

 

Tracking Notifications

Upon dispatch, customers will receive a tracking code from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

Parcels Damaged In Transit

I am not responsible for any damage that occurred during transit if the transportation is in fault, so I will not provide refunds. However, if my packaging happened to be the reason why it was damaged, I will refund you 70% of the price. 

 

Cancellations

If you change your mind before you have received your order, I am able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, I will be able to refund you only if you return me the package. 

 

Process for parcel lost in-transit

I will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost ONLY if it was a tracked order. I am not responsible for the loss of an untracked package. 

 

Customer service

For all customer service enquiries, please email me at Withallstars@outlook.com